Frequently Asked Questions

Can my organization partner with AERI?

Yes. We welcome partnerships with:

• Nonprofits

• Community organizations

• Schools

• Businesses

Please contact us to discuss collaboration opportunities.

Legal Disclaimer - Privacy Policy

AERI respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or otherwise interact with us.

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By using our website, you consent to the practices described in this policy

Information We Collect

A. Personal Information You Provide​

• Name​

• Email address

• Billing and shipping address

• Phone Number

• Payment information (processed through secure third-party payment processors)

• Account login credentials (if applicable)​

B. Automatically Collected Information ​

• IP address

• Browser type and device information

• Pages visited

• Time spent on site

• Referring website

This information is collected through cookies and similar tracking technologies. 

How We Use Your Information 

We use your information to:

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• Process and full-fill orders

• Provide customer support

• Send order confirmations and shipping updates

• Improve our website and products

• Prevent fraud and unauthorized transactions

• Send marketing communications (if you opt in)

• Comply with legal obligations

Cookies & Tracking Technologies 

AERI uses cookies and similar technologies to:

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• Improve user experience

• Analyze website traffic

• Personalize content and advertisments

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You may disable cookies through your browser settings, but some features of the site may not function properly. 

Sharing Your Information

We do not sell your personal information

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We may share your information with trusted third parties, including:

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• Payment processors

• Shipping carriers

• Email marketing platforms

• Website hosting platforms

• Fraud prevention services

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These service providers are only permitted to use your information to perform services on your behalf.

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We may also disclose information if required by law or to protect our legal rights. 

Data Security 

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. 
However, no electronic transmission or storage method is 100% secure. By using our website, you acknowledge this risk.

Your Rights (U.S. & State Privacy Laws)

Depending on your state of residence (e.g., California), you may have rights including:

The right to request access to personal information
The right to request deletion of personal information
The right to correct inaccurate information
The right to opt out of certain data uses

To exercises these rights, contact:
[privacy@aeri.com]

We may verify your identity before fulfilling requests. 

Email Marketing

If you subscribe to marketing communications, you may unsubscribe at anytime by clicking the "unsubscribe" link in emails.
Transactional emails (order confirmations, shipping updates) are not marketing and cannot be opted out of while you have an  active order.

Children's Privacy 

AERI does not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will delete it promptly.

Third- Party Links

Our website may contain links to third-party websites. AERI is not responsible for the privacy practices of those websites. 

Retention of Information

We retain personal information only as long as necessary to:

Full Fill orders
Maintain business records

Comply with legal obligations
Resolve disputes 

Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be reflected by the updated "Last Updated" date. 

Contact Us

If you have any questions about this Privacy Policy, contact us at:

AERI
Email: [privacy@aeri.com]
Address: [Insert Business Address]

Accessibility Statement

This statement was last updated on [2.18.26].

AERI is committed to ensuring digital accessibility for all users, including individuals with disabilities. We are continually working to improve the user experience for everyone and to apply relevant accessibility standards. We strive to ensure our digital experience complies with applicable federal and state accessibility and nondiscrimination laws, including:

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The Americans with Disabilities Act (ADA)

section 504 of the Rehabilitation Act of 1973

Applicable public accommodation and nondiscrimination laws in North Carolina and South Carolina

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AERI serves customers throughout the United States, including residents of North Carolina (NC) and South Carolina (SC), and is committed to equal access in those states. 

Our Accessibility Standards

We aim to conform to:

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Web Content Accessibility Guidelines (WCAG) 2.1 Level AA Standards

Our ongoing efforts focus on ensuring that our website:

Is navigable by keyboard

Supports screen reader technologies

Uses appropriate color contrast

Includes alternative text for meaningful images

Provides clear and consistent navigation

Ensures form fields are properly labeled

North Carolina Accessibility Commitment 

In accordance with North Carolina's public accommodation and disability nondiscrimination laws, AERI does not discriminate against individuals with disabilities in access to goods, services, or website functionality. 

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We are committed to making reasonable modifications to policies and practices where necessary to ensure accessibility. 

South Carolina Accessibility Commitment 

In alignment with South Carolina civil rights and disability protection statutes, AERI strives to provide equal access to its online services and products.

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We are committed to removing barriers that may prevent individuals with disabilities from fully accessing our website and purchasing our products. 

Ongoing Improvements 

Accessibility is an ongoing process. AERI:

Periodically reviews website functionality

Works with developers to implement improvements

Evaluates third-party integrations for accessibility compliance where feasible 

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While we strive for full accessibility, some third-party content or integrations may not be fully under our control.

Need Assistance? 

If you experience difficulty accessing any portion of our website, placing an order, or obtaining information, we are committed to providing assistance through alternative means. 

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Please contact us:

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Email: [support@aeri.com]

Response Time: Within 1-2 business days

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When contacting us, please include:

A description of the accessibility issue

The page URL (if applicable)

The device and browser being used

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We will make reasonable efforts to provide the requested information or service in an accessible format. 

Legal Disclaimer 

AERI's goal is to provide a website that is accessible to all users. While we strive to adhere to recognized accessibility standards, we do not warrant that the website will be fully accessible under all circumstances or compatible with every assistive technology.

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We reserve the right to update this Accessibility Statement at any time. 

Legal Disclaimer- Shipping & Returns 

AERI reserves the right to update or modify its Shipping and Return policies at any time without prior notice.

By placing an order, you agree to the terms outlined on this website.

AERI shall not be liable for: 

• Carrier Delays

• Lost or stolen packages confirmed delivered

• Incorrect shipping information provided by the customer

• Customs delays or international fees

• Indirect, incidental or consequential damages arising from product use. 

All disputes shall be governed by the laws of the State of [Insert State], without regard to conflict of law principles. 

Shipping Policy - AERI

At AERI, we are committed to delivering your order quickly and securely.

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Order Processing 

• Orders are processed within 1-3 business days (Monday-Friday, excluding holidays).

• During product launches, sales events, and peak seasons, processing may take 3-7 business days.

• You will receive a shipping confirmation email with tracking once your order has shipped. 

Shipping Rates & Delivery Times

Shipping rates and estimated delivery windows are calculated at checkout.

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Estimated transit times:

• Standard Shipping: 3-7 business days

• Expedited Shipping: 2-3 business days

Delivery estimates are not guaranteed and may vary due to carrier delays.

Shipping Delays

Once your order has been transferred to the carrier, AERI is not responsible for delays caused by:

• Weather Conditions

• Carrier operational issues

• Natural disaters

• Labor disruptions

• High-volume periods

Address Accuracy 

Customers are responsible for entering accurate shipping information. AERI is not liable for packages delivered to incorrect addresses provided at checkout. 

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If a package is returned due to address error:

• The customer is responsible for reshipment fees. 

Lost or Stolen Packages 

AERI is not responsible for lost or stolen packages marked "Delivered" by the carrier. Customers should contact the carrier directly to file a claim.

If shipping protection is offered and selected at checkout, claims must be filed according to that provider's terms.

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Damaged Shipments

If your item arrives damaged:

• Email [support@aeri.com] within 48 hours

• Include clear photos of packaging and product damage.

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Claims submitted outside this timeframe may not be eligible. 

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International Orders (If Applicable)

Customers are responsible for customs duties, VAT, or import taxes.

AERI is not responsible for customs delays. 

Legal Disclaimer 

Welcome to AERI. These Terms & Conditions govern your use of our website, products, and services. By accessing or purchasing from AERI, you agree to these Terms.

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If you do not agree, please do not use our website. 

Eligibility 

By using this website, you confirm that:

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You are at least 18 years old or have parental consent

You have the legal capacity to enter into a binding agreement

All information you provide is accurate and complete

Products & Orders

All products are subject to availability. We reserve the right to:

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Limit quantities

Discontinue products at any time

Refuse or cancel orders at our discretion

Correct pricing or typographical errors

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If an order is canceled after payment, a refund will be issued to the original payment method. 

Pricing & Payments

All prices are listed in U.S. dollars unless otherwise stated.

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We reserve the right to modify pricing at any time without notice.

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Payments are securely processed through third-party payment providers. AERI does not store full credit card details.

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You agree to provide current, complete, and accurate billing information.

Shipping & Delivery 

Shipping times are estimates and are not guaranteed. AERI is not responsible for:

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• Carrier delays

• Lost or stolen packages marked delivered

• Incorrect shipping information provided by the customer

• Customs delays or international duties

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Risk of loss transfers to the customer once the package is delivered to the carrier. 

Returns & Refunds

Returns and refunds are governed by our separate Refund Policy.

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By making a purchase, you acknowledge and agree to that policy.

Warranty Disclaimer

Except as expressly provided in our 1-year Limited Warranty (if applicable), products are provided "as is" and "as available" without warranties of any kind, either express or implied, including:

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Implied warranties of merchantability

Fitness for a particular purpose

Non-infringement

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Some jurisdictions do not allow limitations on implied warranties, so certain exclusions may not apply to you. 

Limitation of Liability 

To the fullest extent permitted by law, AERI shall not be liable for:

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• Indirect, incidental, punitive, or consequential damages

• Loss of profits, revenue, or data

• Personal injury or property damage resulting from misuse

• Damage exceeding the amount paid for the product

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your sole remedy is limited to refund or replacement at AERI's discretion. 

Product Use

Customers are responsible for using AERI products according to provided instructions.

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AERI is not liable for damage or injury resulting from:

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Improper use

Unauthorized modification

Use inconsistent with intended purpose

Intellectual Property

All content on the AERI website, including:

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• Logos

• Product designs

• Images

• Text

• Graphics

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Is the exclusive property of AERI and protected by intellectual property laws.

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You may not reproduce, distribute, modify, or exploit any content without written permission.

User Conduct

You agree not to:

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• Use the website for unlawful purposes

• Attempt to interfere with website security

• Upload malicious code

• Submit false or misleading information

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Violation of these terms may result in account termination and legal action. 

Indemnification

You agree to indemnify and hold harmless AERI, its owners, employees, and affiliates from any claims, damages, losses, or legal fees arising from:

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• You misuse of products

• Your violation of these terms

• Your infringement of third-party rights 

Governing Law

These terms shall be governed by the laws of the state of [Insert State], without regard to conflict of law principles.

Any disputes shall be resolved exclusively in the courts located in [Insert State]

Dispute Resolution & Arbitration (Optional But Recommended)

At AERI's discretion, disputes may be resolved through binding arbitration rather than court litigation.

By agreeing to these terms, you waive the right to participate in class-action lawsuits.
(Consult an attorney before finalizing this section.)

Changes to These Terms 

AERI reserves the right to update these Terms at any time. Continued use of the website after changes constitutes acceptance of the revised terms. 

Contact Information

For Questions regarding these terms, contact:

AERI
Email [support@aeri.com]
Address: [Insert business address]

At AERI, we believe hydration should feel effortless- including returns. 

1. Return Window

You may request a return within 45 days of delivery. 

2. Eligible Returns

Items must be:

Unused or gently tested
In original condition
Free from intentional damage
Accompanied by proof of purchase

We understand customers want to try their tumbler- reasonable testing is allowed. 

3. Free Damage & Defect Guarantee

If your AERI tumbler arrives:

Damaged
Defective
Incorrect 

We will: 
Replace immediately
Provide prepaid return label
Or issue full refund 

No restocking fees. 

4. "Love Your Hydration" Satisfaction Guarantee

If you simply don't love your AERI bottle:

Return within 45 days
No interrogation
Easy online portal

Customer pays return shipping unless defective. 

5. Non-Returnable Items

Customized bottles
Final sale items
Gift cards

6. Refund Processing

Once received and inspected:

Refund issued to original payment method
Processing time: 3-5 business days

7. Exchanges 

What another color or size?

We offer instant exchange checkout so customers don't wait for refunds.
 

8. Lifetime Performance Promise

If your AERI tumbler fails due to manufacturing defects:

We repair or replace it. 
 

9. How to Start a Return 

Contact: support@aerihydration.com
Include:

Order Number
Reason for return
Photos (if damaged) 

At AERI, we stand behind the quality of our products. 

What's Covered

AERI warrants that your tumbler will be free from manufacturing defects in materials and workmanship for 1 year form the date of purchase.

Covered defects include:

• Insulation failure (does not retain temperature properly) 

• Manufacturing flaws in lid components   

• Structural defects not caused by misuse

What's Not Covered

This warranty does not cover:

• Normal wear and tear (scratches, dents, fading)

• Damage caused by drops, accidents, or misuse 

• Improper cleaning or dishwasher damage (if not dishwasher safe)

• Cosmetic damage that does not affect performance

• Unauthorized modifications

How To Submit a Warranty Claim

Email [support@aeri.com] with:

• Order Number

• Description of issue

• Clear photos or short video of the defect

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Claims must be submitted within the 1-year period. 

Resolution

If approved, AERI will, at its discretion:

• Replace the defective item

• Issue store credit

• Issue a refund

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Replacement items do not reset the original warranty period.